IT Support Authorization & Payment Agreement

Client authorizes Provider to perform information technology services including, but not limited to:

• Remote or onsite troubleshooting
• Hardware or software configuration
• VoIP setup, repair, or configuration
• Email migration, setup, or recovery
• Account access and credential issues
• Business software integrations
• Cloud platform assistance
• Device onboarding and optimization
• Vendor coordination or remediation
• Network support

Client understands that services may require temporary access to accounts, platforms, or devices.

Rates are based on the service level, complexity, and time required to complete the requested work.

Billing may include:

• Diagnostics
• Troubleshooting
• Configuration
• Account access or recovery
• Software installation or modification
• Technical remediation
• Remote or onsite service time
• Vendor communication
• Travel time (if onsite)
• Waiting time caused by Client

Billing begins when work begins, whether remote or onsite.

Payment is due immediately upon completion of services, unless otherwise stated in writing.

Invoices may include:

• Services provided
• Parts, software, or licenses purchased
• Vendor or platform fees paid by Provider on Client's behalf

If a payment fails or a card declines:

• Client has 72 hours to resolve the balance
• After 72 hours, a $10 late fee applies every 7 days until paid in full

Late fees apply to:

• Service charges
• Parts or materials
• Third-party costs paid on Client's behalf

Client agrees not to initiate chargebacks, disputes, or reversals without first attempting to resolve the issue with Provider in writing.

A chargeback initiated without notice is breach of this Agreement.

If Client fails to pay, the Client is responsible for:

• The original outstanding balance, plus
• All reasonable costs incurred by Provider to obtain payment

These costs may include:

• Collection agency fees
• Attorney fees
• Court filing fees
• Administrative recovery fees
• Bank or reversal fees

Failure to pay does not eliminate or reduce the original invoice amount.

Client authorizes Provider to temporarily access systems required to provide IT services, including:

• Email
• Cloud platforms
• Telecommunication or VoIP portals
• Device administration
• CRM / ERP / EMR / PMS or business software
• Hosting dashboards
• Authentication portals

Client certifies they are legally authorized to grant access.

Revoking access does not cancel payment owed for time already spent.

Provider will treat all business and client information as confidential, including:

• Personally Identifiable Information (PII)
• Protected Health Information (PHI)
• Legal documents
• Financial or insurance data
• Customer, patient, or client lists
• Internal company records

Provider will:

• Access only what is necessary to complete service
• Not sell or disclose data
• Not retain sensitive information beyond service completion

Provider does not request, input, or store:

• Social Security Numbers
• Full taxpayer identification numbers

If a platform requires SSN, Client must enter it personally.

Client understands that IT outcomes may be affected by factors outside Provider's control, including:

• Vendor or platform outages
• Hardware defects
• Legacy systems
• ISP or network issues
• Data corruption
• Account restrictions
• Malware or cyberattacks
• Policy changes
• User error

Provider uses commercially reasonable effort, but does not guarantee:

• Specific outcomes
• Recovery of data
• System uptime
• Permanent fixes
• Ability to reverse prior damage

Provider is not liable for:

• Lost revenue
• Lost customers
• Lost business opportunities
• Productivity loss
• Data loss or corruption
• Malware or ransomware
• Consequential or indirect damages

Maximum liability is limited to the amount paid under this Agreement.

Provider may refuse or terminate service if:

• Client behaves abusively or threatening
• Client refuses to pay
• Required access is blocked
• Tasks are unsafe, unethical, or unlawful
• Client misrepresents information

Termination does not cancel amounts owed.

Upon service completion, Provider will:

• Remove temporary access
• Delete stored credentials
• Revoke delegated permissions

I agree to provide a valid payment method (credit/debit card or ACH) over the phone before service begins. ACH payments have no additional fee, while credit/debit card payments may include a processing fee charged by the provider.

Same-day services may be provided. For projects, multi-day work, or ongoing implementations, a deposit is required and SimplTech may pause or refuse service until the deposit is received.